Refund Policy
We want purchases from The Open Oracle Deck to be clear and straightforward. Because physical products and instantly accessible digital products are different, refund eligibility depends on the type of purchase.
We want purchases from The Open Oracle Deck to be clear and straightforward. Because physical products and instantly accessible digital products are different, refund eligibility depends on the type of purchase.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.
1. Digital Products
Digital products generally become available immediately after purchase.
Because digital files and access cannot truly be “returned” once delivered, digital purchases are normally final and non-refundable after download or access has been provided.
Exceptions may be considered when:
- you were charged more than once for the same purchase
- the wrong digital product was delivered
- the product is materially defective or unusable as delivered
- access cannot be provided because of a problem on our side that we are unable to resolve
- applicable law requires a refund.
Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
2. Open Oracle Companion Access
Purchases that include digital Companion access are generally treated as digital products once the associated access has been activated or made available.
If an access issue is technical rather than purchase-related, we will first attempt to restore the access you purchased.
3. Physical Products
Unused physical products may be eligible for return within 30 days of confirmed delivery if they are unopened, unused, and returned in original condition.
Before sending a return, contact us for authorization and return instructions.
Unauthorized returns may not be accepted.
4. Return Shipping
Unless the return results from our error or a defective or damaged product, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return results from our error.
We recommend using a trackable shipping method for returns.
5. Damaged Or Defective Orders
If a physical product arrives damaged, defective, or materially different from what was ordered, contact us as soon as reasonably possible.
Please include:
- your order number
- a description of the issue
- clear photographs of the product
- photographs of the packaging when shipping damage is involved.
Depending on the circumstances, we may offer a replacement, refund, partial refund, or another reasonable resolution.
6. Wrong Item Received
If we send the wrong item, contact us so we can arrange an appropriate correction.
You will not be responsible for reasonable return costs caused by our fulfillment error.
7. Lost Or Missing Orders
A package that is delayed is not automatically considered lost.
If tracking shows unusual delay or non-delivery, please follow the steps in the Shipping & Delivery Policy.
Where a package is confirmed lost and the loss is not caused by an incorrect customer-supplied address or other customer action, we may offer replacement or refund as appropriate.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before fulfillment, contact us immediately. We cannot guarantee that an address can be changed after an order enters fulfillment.
Orders lost, returned, or misdelivered because of an incorrect customer-provided address may not qualify for a refund.
9. Refused Or Unclaimed Packages
If a package is refused, unclaimed, or returned because delivery could not be completed, any refund will be determined after the item is received back and inspected.
Shipping and carrier fees may be deducted where legally permitted.
10. Cancellations
Physical orders may be cancelled only if cancellation is requested before fulfillment begins.
Digital orders generally cannot be cancelled after access or download has been provided.
Because order processing can occur quickly, cancellation is not guaranteed.
11. Sale Or Discounted Items
Sale or discounted items are subject to the same basic refund rules unless a listing clearly identifies an item as final sale where legally permitted.
12. Refund Processing
Approved refunds are issued to the original payment method unless another method is legally required.
Processing times vary by payment provider and financial institution.
We cannot control how quickly a bank or card issuer posts an approved refund.
13. Chargebacks And Payment Disputes
If you believe a charge is incorrect, please contact us first.
Many billing, duplicate-payment, download, and access issues can be resolved more quickly through support than through a formal payment dispute.
Fraudulent or abusive chargebacks may result in suspension of related accounts or digital access where permitted by law.
14. How To Request Help
To request a return, replacement, or refund review, use the Contact page:
Please include the order number, purchase email, and a brief explanation of the issue.
15. Changes To This Policy
We may update this Refund Policy as our products, fulfillment methods, or legal obligations change.
The policy applicable at the time of purchase will generally govern that order unless applicable law requires otherwise.