Privacy Policy

1. Information We May Collect

Depending on how you use the website, we may collect the following categories of information.

Information you provide directly may include:

• name
• email address
• billing or shipping address
• account information
• order details
• customer-support messages
• newsletter preferences
• information you voluntarily enter into forms.

Information collected automatically may include:

• IP address
• browser and device information
• approximate location derived from IP address
• pages viewed
• referring pages
• timestamps
• website interactions
• cookie or similar technology identifiers
• technical and security logs.

2. Account Information

If you create an account, we may store information necessary to maintain that account, such as your name, email address, account status, product access, and related settings.

Passwords are handled through the website’s authentication system and should not be sent to us by email or support message.

3. Order And Payment Information

Purchases may be processed through WooCommerce and Stripe or other payment providers shown at checkout.

We may receive and store information necessary to manage your order, such as:

• customer name
• email address
• billing address
• shipping address
• products purchased
• payment status
• transaction identifiers
• refund status.

Payment card details are processed by the applicable payment provider. We do not need to store full card numbers on our website in order to process standard Stripe payments.

Stripe and other payment providers process information under their own privacy policies.

4. Digital Product And Companion Access

When a purchase provides access to digital content or the Open Oracle Companion, we may associate the purchase with your account so the appropriate deck or digital features can be made available.

This may include:

• account identifier
• purchased product or deck
• access status
• license or entitlement information
• relevant transaction information
• technical records needed to provide or troubleshoot access.

5. Information Entered Into The Open Oracle Companion

The Companion may allow users to create or save readings, studies, card arrangements, notes, or similar content.

Before launch, confirm which of these features are stored in user accounts and which remain only within the user’s browser or generated files.

Where Companion content is stored on our systems, it is used to provide the feature to the user, maintain the service, and address technical or account-support issues.

We do not sell private Companion content to advertisers.

6. Email Subscriptions

If you subscribe to Open Oracle Insights or another mailing list, we may collect your email address, consent status, subscription preferences, and email-engagement information.

Email signup and campaign delivery may be handled through Hostinger Reach.

You may unsubscribe using the link provided in marketing emails.

Transactional messages related to purchases, account access, security, or requested support may still be sent when necessary even if you unsubscribe from marketing.

7. Contact And Support

If you contact us, we may retain the information you provide so we can respond, resolve the issue, maintain a record of support, and improve our services.

Please do not send sensitive information that is not necessary for your request.

8. How We Use Information

We may use personal information to:

• operate and maintain the website
• process purchases and payments
• fulfill and ship orders
• provide digital downloads or Companion access
• create and maintain accounts
• provide customer support
• send requested newsletters or updates
• send transactional and security communications
• prevent fraud and misuse
• protect website security
• improve products, content, and website functionality
• comply with legal, tax, accounting, and regulatory obligations.

9. Legal Bases For Processing

Where applicable privacy law requires a legal basis, personal information may be processed because:

• it is necessary to perform a contract with you
• you have provided consent
• processing is necessary to comply with legal obligations
• we have a legitimate interest in operating, securing, improving, and supporting the website and services, where that interest is not overridden by your rights.

10. Cookies And Similar Technologies

The website may use cookies or similar technologies for functions such as:

• essential website operation
• account login and session management
• shopping cart and checkout
• security
• preferences
• analytics
• embedded third-party services.

Before launch, the final cookie notice and this policy should reflect the exact analytics and marketing tools actually active on the site.

Where required, non-essential cookies should not be used until appropriate consent is obtained.

11. Analytics

We may use privacy-respecting analytics or third-party analytics services to understand how visitors use the website.

[Before launch: identify any analytics platform actually enabled, such as Google Analytics, Hostinger analytics, Jetpack, or another service, and revise this section accordingly.]

12. Third-Party Service Providers

We may share information with service providers when reasonably necessary to operate the website and fulfill requests.

These providers may include:

• website hosting providers
• WordPress and plugin providers
• WooCommerce
• Stripe or other payment processors
• Hostinger Reach for email subscriptions and campaigns
• shipping and fulfillment providers
• security and anti-fraud services
• analytics providers
• email and communication services
• professional advisers where necessary.

Service providers receive only the information reasonably necessary for their role and process data under their own terms, privacy policies, and applicable contractual obligations.

13. Sale Of Personal Information

We do not sell personal information to advertisers.

If the website later adopts advertising or data-sharing practices that legally qualify as “selling” or “sharing” personal information under applicable privacy law, this policy and any required opt-out mechanisms should be updated before those practices begin.

14. Data Retention

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, including:

• maintaining active accounts
• fulfilling and documenting purchases
• providing purchased access
• resolving disputes
• maintaining security records
• complying with tax, accounting, legal, or regulatory requirements.

Retention periods may differ depending on the type of information and applicable law.

15. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

The website currently relies on measures that may include secure hosting, SSL/TLS encryption, WordPress security tools, account authentication, access controls, and payment processing through established third-party providers.

No internet transmission or storage system can be guaranteed completely secure.

16. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• request access
• request correction
• request deletion
• object to or restrict certain processing
• withdraw consent
• request a portable copy of certain information
• opt out of certain marketing communications
• appeal certain privacy decisions where required by law.

These rights may be subject to legal exceptions.

To make a privacy request, use the Contact page and clearly identify the request as privacy-related.

17. Marketing Communications

You may unsubscribe from marketing emails at any time through the unsubscribe link included in those messages.

Withdrawing marketing consent does not affect lawful processing that occurred before withdrawal and does not prevent necessary transactional messages.

18. Children’S Privacy

The Open Oracle Deck website, store, account features, and Companion are not intentionally directed to children under 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If you believe a child has provided personal information inappropriately, please contact us.

19. International Users

If you access the website from outside the country where our services are hosted or operated, your information may be processed in another country.

Where legally required, appropriate safeguards should be used for international transfers.

20. Third-Party Links

The website may contain links to external websites or platforms.

We are not responsible for the privacy practices of those independent services. Please review their privacy policies before providing information.

21. Changes To This Privacy Policy

We may update this Privacy Policy as the website, services, technology, or legal requirements change.

The current version will be posted on this page with its revision date.

22. Contact

Questions or requests concerning privacy can be submitted through:

Contact page or via email at support[at]theopenoracledeck.com